RETURN POLICY

The Harbor Mercantile wants you to be completely satisfied with your purchase. If for any reason our products have failed to meet your expectations, please call or email us within 30 days for a Return Merchandise Authorization number (RMA #) and to arrange a return, replacement, or refund. If you have received damaged, defective, or incorrectly shipped merchandise, we will gladly replace the merchandise without additional charge or provide you with a full refund. We are also happy to accommodate exchanges; however, shipping and handling charges are not refundable and you will be responsible for all costs associated with the return shipment.

Email: returns@harbormercantile.com
Customer Service Phone: (253) 851-0406
You can leave a message any time and we will return your call as soon as possible.

All returns must be in original condition, unused and contain all original product packaging and accessories. Items that have been assembled, painted or altered in any way from the original condition cannot be accepted as a return. Additionally, if the product box has been damaged, or altered in any manner, we will also refuse to accept this as a valid return. Some larger items may require a restocking fee. Be sure to pack your items carefully for shipment so they are not damaged in transit, double boxed and with the RMA# clearly marked on the outside of your package. We recommend returning your items via UPS Ground or insured mail. We also suggest that you keep a copy of the tracking number and shipping receipt for your records. HarborMercantile.com is not responsible for any merchandise lost or damaged en route to us.

A refund will be posted to your credit card once your return is received and processed. It normally takes 2-10 business days for financial institutions to process the transaction once we have authorized the credit.

Please inspect your shipment as soon as it arrives! If the product has been damaged during shipment, you must contact us IMMEDIATELY and we will work to rectify the problem quickly.

Send Returns to:
The Harbor Mercantile
7807 Pioneer Way
Gig Harbor, WA 98335

PRODUCT AVAILABILITY

At the present time, our inventory system is not completely automated. It is possible that a product you order on-line may be on back order. If we or our suppliers are out of stock of an item and do not expect to ship within 12 business days, we will notify you. You may cancel your order at anytime prior to shipping, or inquire about your order status by sending an E-mail.

To keep prices as low as possible, some products are shipped to you directly from the manufacturer. Delivery for these items may take up to six weeks. You may inquire about product availability or delivery time by sending an E-mail.

SHIPPING CHARGES

A sales tax of 8.40% is added to all orders shipped to Washington State addresses. Sales tax will not be charged on shipments to gift recipients outside Washington. All domestic orders will be shipped by ground, unless otherwise specified. UPS and Fed Ex do not deliver to P.O. boxes.

We offer Priority Mail, Next Day, 2 Day, and 3 Day delivery for some items. Please E-mail us for rates. Express shipping and giftwrapping is not available for large and oversized items, or for items sent direct from the manufacturer.

At this time we only ship internationally to Canada for an additional fee, please contact us for rates. Our prices do not include Canadian duties or Value Added Taxes. If assessed, these charges are the responsibility of the purchase recipient, who will be billed by the local customs office.

CREDIT CARD POLICY

We accept VISA, MASTERCARD and DISCOVER. The charge on your card will appear under the name: The Harbor Mercantile. Due to increased credit card security procedures, the billing address you provide us must match the one to which your credit card statement is mailed. We reserve the right to have you fax us photocopies of both the credit card and a Driver's License, or other government identification with photographs, for security purposes. All orders must include both a daytime telephone number and a shipping address that is attended during the day. Except for documented credit card fraud, the purchaser is responsible for chargeback fees, and any collection, extra costs, or legal expenses resulting from non payment.

SECURITY

When you enter your credit card number into the order form, it is transmitted across the Internet in an encrypted (scrambled) form, then decoded by our payment processor. All online transactions are handled with the latest 128-bit Secure Sockets Layer (SSL) technology. Our payment systems provider's secure systems have been built according to the strictest bank standards, which include:

• Real-time monitoring of systems activity to immediately respond to abnormal systems behavior and security breaches 24 hours a day, 7 days a week.
• A state-of-the-art data center that stores your payment information in highly secure rooms equipped with uninterrupted power supplies. In the case of natural disasters, we have a fully operational disaster recovery center located in a different city.
• Experienced information systems team to ensure that all security features and systems are functioning seamlessly.
• Physical and logical security audit approved by the Royal Bank, Ernst & Young and PricewaterhouseCoopers LLP.
• 100% compliance with Visa's Account Information Security Program (AIS Program). Through the AIS Program fifteen different security requirements must be confirmed including access to data, firewall integrity, encryption of stored data and physical security.

To view this site securely, you will need to use a browser such as Netscape Navigator or Internet Explorer that supports SSL (Secure Socket Layer) security protocol. These browsers will let you know whether or not the site is secure. There's a symbol, such as a key or lock, to show you are in secure mode; if not, a warning will appear when you are about to send us sensitive information. While we use a "secure mode" whenever we request personal information like your credit card, we regret that we can't guarantee that information transmitted through any electronic mail (email) will be secure, since email sent over the Internet is not secure. For any sensitive information, please call us instead of emailing.

PRIVACY POLICY

You can browse the store without worrying about revealing any personal information at all. Personal information is only collected when you are ready to purchase. The only information we collect and store during normal web site browsing is possibly the web site (URL) that referred you to us, the pages visited/requested, product search requests, and date and time of requests. We use this information to generate statistics and measure site activity in order to improve the convenience and productivity of your visits. During normal web site usage, we do not collect or store personal information, such as your name, mailing address, email address, phone number or credit card.

Our site uses an order form for customers to order products. We collect visitor's contact information (like their e-mail addresses) and billing information (like their credit card numbers). The customer's contact information from the order form is used to send orders and to get in touch with the visitor when necessary, such as regarding any problems with your order. Billing information that is collected is used to bill the customer for products and services. When you send us an e-mail, we will retain the content of the e-mail, your e-mail address, and our response in order to handle any follow-up questions you may have.

We use the information you provide about someone else (such as name, address and phone number) when placing an order only to ship the product and confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.

We will not sell Personal Information to a third party for the purpose of solicitation or provide Personal Information to a third party for its own, independent use.

VENDOR INFORMATION

Vendors: If you are interested in having your products included in our web site, please contact us via E-mail.

OTHER INFORMATION

Please Note: Some pictures and other items in this catalog may be subject to change. Certain items may be subject to availability. We have tried to check the accuracy of our catalog information, however, some errors may occur. We reserve the right to make corrections.